Emotional Labor, Domination, and Resistance Pratices in Hotel Businessess: A Semiotic Analysis of the Film My Blind Date with Life

Although there is research on emotional labor, domination, and resistance in tourism literature, it is thought that semiotic analysis has been overlooked in this area. This study aims to reveal the use of emotional labor, domination, and resistance practices in the hospitality industry through film. For this purpose, the film Mein Blind Date mit dem Leben (My Blind Date with Life) was analyzed. According to the findings, the film's most prominent practices of domination were material domination and status domination. At the same time, it was observed that the main character openly resisted these. It was determined that Sali, the main character of the film, exhibited emotional labor by hiding her visual impairment for the majority of the film to meet the business's demand for "visually healthy people.