An Application of ISM and MIC-MAC Approach to Modelling Factors Influencing the Intention to Adopt Digital Wallets

Purpose: The present study ascertains the most influential determinants influencing the digital wallets’ intention and adoption among Delhi youths. This paper is carried out in assistance with the factors of the Technology Acceptance Model (TAM). Additional influencing factors such as user experience, government/ regulatory support, innovation, continuous digitalisation, ICT awareness, security, transparency, and trust are also considered. Design/Methodology/Approach: The determinants of adoption of digital wallets are collected using literature review analysis. ISM and MIC-MAC analysis identifies and analyse the influencers affecting intention or adoption of digital wallets. This integrated model depicts how the many influencers are related to one another. Findings: The crucial observation—which makes it abundantly evident that there are important aspects influencing the adoption of digital wallets—is highlighted by the suggested model. To explicitly state: user experience is observed as a significant factor, followed by security, government/ regulatory support and, perceived risk. Lastly, others are noticed as secondary factors to adopt digital wallets, i.e., perceived ease of use, innovation, perceived usefulness, social influence, continuous digitalisation, ICT awareness, transparency, and trust (Tang et al., 2022).