Optimal Crew Scheduling in an Intensive Care Unit: A Case Study in a University Hospital

Effective crew scheduling in hospitals with multiple personnel groups is essential for time efficiency and fair workload distribution. This study focuses on optimizing shift scheduling for a team of nurses, doctors, and caregivers working in the Pediatric Intensive Care Unit (PICU) of a university hospital. The model is implemented and solved using GAMS 23.5 software to minimize total staffing costs while ensuring balanced shift allocations. The scheduling process in PICUs is influenced by multiple factors, including staff skills, experience levels, personal preferences, contractual agreements, and hospital demands. Since these factors affect doctors, nurses, and caregivers differently, the model considers each personnel group separately while integrating them into a unified optimization framework. The proposed model successfully generates an annual optimal shift schedule for 10 doctors, 14 nurses, and 9 caregivers, ensuring equitable workload distribution and compliance with hospital regulations. By implementing this scheduling approach, employee satisfaction is enhanced, service quality is improved, and administrative workload is reduced. Additionally, the model ensures a well-balanced distribution of responsibilities, minimizes scheduling inefficiencies, and significantly reduces the time required for shift planning. Ultimately, this study provides a fast, fair, and cost-effective solution for hospital workforce management.