Applying DMAIC methodology for experiential learning in quality management

Purpose This paper explores how the DMAIC methodology can be effectively applied for experiential learning in a quality management class at Robert Morris University’s RISE Center. The goal is to provide students with practical exposure to quality management tools while enhancing learning outcomes through hands-on experience. Design/methodology/approach The study employs a case study approach, integrating the DMAIC methodology into a semester-long course on quality management. Students worked on a real-world project at the RISE Center, utilizing DMAIC to address quality improvement issues. The course was structured to guide students through each phase of the DMAIC process. Data from student reflections and project outcomes were analyzed to assess the impact of experiential learning on their understanding of quality management concepts. Findings The study found that incorporating DMAIC methodology in an experiential learning environment significantly improved students’ comprehension and application of quality management principles. Students demonstrated increased confidence in using Six Sigma tools and reported higher engagement levels. The real-world context of the projects helped solidify theoretical knowledge through practical application. Originality/value This paper contributes to the body of literature on the integration of Six Sigma methodologies in educational settings. It highlights the potential of experiential learning to enhance the effectiveness of teaching quality management and showcases the practical application of DMAIC in a classroom setting.