Internet Service Assessment in Lombok Barat Regency

The rapid development of digital technology has significantly transformed governance, mainly through internet services. This study examines internet services governance within the Communication, Informatics, and Statistics Office of West Lombok Regency, which strategically supports digital government. While the vast potential of internet services can enhance efficiency, transparency, and accountability, several challenges, such as inadequate regulations, limited human resources, and infrastructure, hinder its complete optimization. Using the Information and Communication Technology governance framework, this research explores the implementation of extensive data management and provides recommendations to strengthen existing governance practices. Additionally, the study focuses on Internet service management, which is essential for improving governance quality and public service delivery. Despite the potential benefits, internet service governance faces similar challenges, particularly regarding uneven bandwidth distribution among government offices. This imbalance results in inefficiencies, with some offices lacking sufficient resources to operate effectively, leading to administrative delays and disruptions in service delivery. The research uses descriptive statistical analysis to evaluate data from 44 government offices, assessing user numbers, bandwidth allocation, and usage efficiency. Linear regression and k-means clustering are applied to model internet service maturity and classify offices based on usage patterns. The findings reveal substantial disparities in user numbers, bandwidth distribution, and efficiency ratios, with average users and bandwidth standing at 108.02 and 166.14 mbps, respectively. Clustering analysis identified three primary groups, emphasizing the need for further assessment to improve bandwidth allocation and ensure fair distribution based on each agency’s specific requirements.