Determinants of employee engagement and organizational citizenship behavior of nurses in public hospitals in Indonesia

Organizational citizenship behavior describes employees’ voluntary behaviors that enhance organizational efficiency and productivity. The purpose of this paper is to examine the relationships between employee engagement, organizational justice, organizational citizenship behavior, and perceived organizational support. The population comprised employees from 11 public hospitals in Medan, North Sumatra, Indonesia. This quantitative analysis employed a Likert scale questionnaire to collect the data from nurses in public hospitals. The sample consisted of 175 nurses with at least one year of work experience. The data were then analyzed using SEM-PLS and SmartPLS 4.0. A substantial correlation was found between perceived organizational support and organizational citizenship behavior (p < 0.05) and employee engagement (p < 0.05). A strong correlation existed between organizational justice and organizational citizenship behavior (p < 0.05) and employee engagement (p < 0.05). Furthermore, employee engagement notably affects organizational citizenship behavior (p < 0.05). Employee engagement serves as a mediator between organizational justice and organizational citizenship behavior (p < 0.05) and between perceived organizational support and organizational citizenship behavior (p < 0.05).