Digital public service delivery oriented toward the government as a digital platform

The digital government, or the digital transformation of government operations, is an inevitable and prevailing trend among nations worldwide. Delivering digital public services based on the government as a digital platform allows state agencies to design digital services proactively, consistently, seamlessly, and interoperably. This trend in digital public service delivery is not just a possibility, but a necessity, enabling governments to implement digital transformation strategies comprehensively and effectively, thereby better-serving citizens and businesses.