Explaining Results of Multi‐Criteria Decision‐Making

ABSTRACT Transparency in computing is an important precondition to ensure the trust of users. One concrete way of delivering transparency is to provide explanations of computing results. To this end, we introduce a method for explaining the results of various linear and hierarchical multi‐criteria decision‐making (MCDM) techniques such as the weighted sum model (WSM) and the analytic hierarchy process (AHP). The two key ideas are (A) to maintain a fine‐grained representation of the values manipulated by these techniques and (B) to derive explanations from these representations through merging, filtering, and aggregating operations. An explanation in our model presents a high‐level comparison of two alternatives in an MCDM problem, presumably an optimal and a non‐optimal one, illuminating why one alternative was preferred over the other. We show the usefulness of our techniques by generating explanations for two well‐known examples from the MCDM literature. Finally, we show their efficacy by performing computational experiments.