Organizational Citizenship Behavior and Workplace Incivility towards Performance of Nurses: A Mixed Method Analysis

For nurses to deliver better performance, workplace incivility should be low and organizational citizenship behavior should be high. There appears to be a scarcity of studies where convergent parallel design was used and finding the interrelationship among organizational citizenship behavior, workplace incivility, and work performance of nurses. This convergent parallel research design was used to assess the interrelationship among organizational citizenship behavior, workplace incivility, and work performance and explored the relevant experiences of nurses in Ormoc District hospital, Leyte for the year 2024. Findings revealed that the organizational citizenship behavior was high. Qualitative data on organizational citizenship converges with the quantitative data where organizational citizenship behavior pertaining to exceeding beyond one’s job description or going above and beyond, being friendly, virtuous, having a helping attitude and collaborative skills, and the importance of role modelling. The general, nurse, supervisor, and physician incivilities were low while the patient/visitor incivility was moderate. Overall, the workplace incivility was low. Qualitative data on workplace incivility also converges with the qualitative data where there was no incivility experienced by some, the presence of gossip, patient incivility, co-worker incivility, and physician incivility on few occasions only which converges with the low workplace incivility. Task and contextual performance were rated as high while counterproductive work behavior was very low. Quantitative data on work performance converges with the qualitative data where work performance is also characterized by having time management, being effective and efficient, giving one’s best, possessing problem-solving and leadership skills, having a healthy environment as a factor to good performance, learning from co-workers, having a good and very satisfactory performance. Organizational citizenship behavior was correlated with overall workplace incivility. Overall workplace incivility was not correlated with task and contextual performance but was correlated with counterproductive work behavior. Organizational citizenship behavior was correlated with task and contextual performance. In order to address the findings of the study, a performance sustenance plan was proposed.