Design and Build a Web Service Based Customer Service Dashboard for Decision Making on CV. IT Pro Solutions

The increasingly advanced development of information technology has influenced overall business development, including the management of distribution company sales teams. Sales Force Automation (SFA) is a system or application designed to increase efficiency in managing sales activities. SalesMania which is one of the products from CV. IT Pro Solutions which provides a sales team management platform to assist managers in managing sales teams starting from scheduling visits and monitoring daily activities. However, as SalesMania grew, the administration experienced problems in monitoring business developments. In this research, a web service-based customer service dashboard will be created with a focus on good UI/UX display, API service access, and building dashboards with Retool. The research methods used in developing this system are the Rapid Application Development method and the black box testing method and interviews. The results of the dashboard development show effective collaboration between UI/UX display design and web services through proper function declaration and API service integration proving its importance in developing web applications that are not only functional but also visually appealing.