ANALYSIS OF THE SOCIAL SITUATION AND THE EFFECTIVENESS OF GOVERNMENT BODIES IN THE CONSTITUENT ENTITIES OF THE RUSSIAN FEDERATION BASED ON CITIZENS’ APPEALS

The article presents an original methodology for analyzing the effectiveness of government bodies in the regions of the Russian Federation based on citizen appeals, as well as identifying social well-being and tension, and preventing the latter's growth in Russian society. The study aimed to develop and test a methodology for analyzing the informational support of government bodies' activities in the regions of the Russian Federation based on citizen appeals. The research addressed the following tasks: developing a system of indices and ratings to analyze the informational support of government bodies' activities in the regions of the Russian Federation based on citizen appeals; testing the developed methodology; and determining the effectiveness of government bodies based on the obtained data. The results of the first stage of the project are presented, during which materials from citizen appeals and the responses of government bodies at the federal, regional, and local levels were analyzed. This allowed conclusions to be drawn about the success of government bodies in various regions of the Russian Federation. As a result of the research, a methodology for forming indices to create regional ratings of the Russian Federation based on citizen appeals was developed and tested. The final consolidated rating, which integrates the results presented in the indices and intermediate ratings, made it possible to track the dynamics of government bodies' performance in improving the effectiveness of dialogue with the population across various regions of the Russian Federation. Positive examples include Moscow, St. Petersburg, the Amur Region, the Jewish Autonomous Region, the Kamchatka Territory, the Kirov Region, the Perm Territory, the Republic of Ingushetia, and the Smolensk Region. Regions demonstrating negative dynamics in organizing work based on citizen appeals were also identified. The final consolidated rating made it possible to track the dynamics of government bodies' performance in various regions of the Russian Federation in improving the effectiveness of dialogue between society and the government