The value of chaplains to healthcare systems: a qualitative study of the perspectives of executives, nurses, patients, and family members

Research to measure the value of chaplains is a burgeoning area of interest, as staffing decisions may be contingent on demonstrating a return on investment. Healthcare executives are often faced with difficult staffing decisions that require weighing the support of organizational mission with practical financial implications. This qualitative study utilized thematic analysis to present the perceptions of C-suite executives and two key constituencies - nurses and patients/family members - on the value of chaplains. Results indicate that all three groups value chaplains for their roles in providing support and comfort. Healthcare executives recognize the alignment of chaplains with organizational mission within a faith-based setting but also desire metrics that tie staffing to measurable outcomes. Other organizations exploring chaplain staffing and return on investment may benefit from using mixed-methods research to inform their decision-making.