Healthcare conflict and job satisfaction: A case of tertiary hospital

Objective: Healthcare managers spend approximately 20% of their time addressing conflicts, which is common in this labor-intensive sector.While conflict is inevitable in healthcare, ensuring job satisfaction among healthcare workers and enhancing service quality are critical for the success of healthcare systems.Proper conflict management is essential to minimize its adverse effects on job satisfaction and support patients and workers.The study examined the relationship between job satisfaction and healthcare conflict levels among healthcare workers.It also evaluated how sociodemographic characteristics influence job satisfaction and conflict levels.Methods: This descriptive study was conducted with 276 healthcare workers employed at a tertiary public hospital.Data were collected via an online survey (Google Forms) with three sections: sociodemographic data, Job Satisfaction Scale, and Healthcare Conflict Scale.Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) ensured validity, while Cronbach's alpha assessed reliability.