Conflict Management in Multicultural Teams: Optimizing Intercultural Communication Based on Wetu Telu Local Wisdom Values

Multicultural teams within organizations are susceptible to potential communication failures, which may impede attaining organizational objectives. This research endeavours to investigate local wisdom values that possess the potential to serve as work culture values and conflict management solutions. The study employed a case study approach, interviewing religious and cultural leaders. Thematic analysis was applied for relevant triangulation. The findings indicate that the wetu telu local wisdom values in North Lombok present an opportunity for application in organizational conflict management. Wetu telu wisdom values can be integrated into training programs and human resource development policies to enhance intercultural communication and conflict management. Furthermore, wetu telu's holistic approach can serve as a foundation for fostering a more inclusive and harmonious work environment, ultimately improving employee productivity and retention. Additionally, the findings encourage organizations to consider local wisdom an integral component of their organizational development strategy, particularly within globalization. Future research could employ a mixed methods approach to evaluate local wisdom-based approaches periodically and longitudinally.