Implementation of Analytical Hierarchy Process (AHP) for Ranking Consumers Satisfaction Criteria in the Mathematics Dan Science Learning Center
Customer satisfaction is defined as a measurement that determines the level of customer satisfaction with the products, services and capabilities of a service provider. In this article, we determine the priority order of criteria that influence the customer satisfaction in the mathematics and science learning center using the AHP method. Based on the results of the AHP method, the main priority criterion is responsibility of providing information related to services with weight criterion is 0.216.
Authors
- Elok Sudibyo (ORCID: https://orcid.org/0000-0002-4064-4156)
- Evangelista Lus Windyana Palupi (ORCID: https://orcid.org/0000-0002-7414-5304)
- Erlix Rakhmad Purnama (ORCID: https://orcid.org/0000-0002-4066-3357)
- Dwi Nur Yunianti
Institutions
- State University of Semarang (ID)
- Universitas Negeri Surabaya (ID)
Publication Details
- Journal
- INTERNATIONAL JOURNAL OF MATHEMATICS AND COMPUTER RESEARCH
- Published
- 2025-03-22
- DOI
- https://doi.org/10.47191/ijmcr/v13i3.04
- Primary Topic
- Management and Optimization Techniques
- Type
- article
- Field-Weighted Citation Impact
- 0.00