Intersectoral assistance to victims of accidents and violence from the perspective of Primary Care managers and professionals

Abstract This article examines the implementation of the interdisciplinary and intersectoral assistance guideline for victims of accidents and violence, as outlined in the National Policy for Reducing Morbidity and Mortality from Accidents and Violence (PNRMAV), within Primary Health Care. This is research based on the triangulation of quantitative and qualitative methods, analyzing questionnaires and interviews with managers of primary care services in selected capitals and cities. The health network, social assistance services, and the guardianship council are the primary entities with which Primary Health Care coordinates care for cases of accidents and violence. There is a high frequency of flows and protocols for referring cases of violence and accidents, which are generally well-regarded. However, attention to accident victims is more limited. Progress has been observed in intersectoral coordination for providing care to victims of violence and accidents across all regions of the country. The main challenges identified are insufficient training and high staff turnover. The study concludes that the implementation of the PNRMAV in primary because its role is very important in itself and in conjunction with other services for the quality of life of users and the construction of peace.