EVALUATING FIKOM THESIS ADVISORY QUALITY WITH MANAGEMENT BY OBJECTIVES AT UNIVERSITAS MUSLIM INDONESIA

The Faculty of Computer Science (FIKOM) at Universitas Muslim Indonesia (UMI) faces significant challenges in enhancing the quality of thesis supervision due to an increasing student population. This study utilizes the Management by Objectives (MBO) approach to evaluate and improve faculty supervision quality. MBO involves setting clear goals, monitoring progress, providing feedback, and evaluating performance based on Key Performance Indicators (KPIs), Customer Satisfaction Scores (CSAT), and Customer Effort Scores (CES). Data was gathered from questionnaires distributed to 211 FIKOM students currently writing or who have completed their theses. The findings reveal that MBO implementation significantly enhances communication between faculty and students, clarifies supervision goals, and boosts student satisfaction. The structured and directed approach of MBO makes the supervision process more efficient, leading to higher quality thesis completions. Additionally, the research underscores the importance of aligning supervision schedules and methods to better fit both faculty and student needs, thus mitigating issues related to faculty workload and student guidance. The study concludes that adopting MBO in thesis supervision processes can substantially improve both the effectiveness and satisfaction of academic guidance at FIKOM UMI.