Implications of Mandatory Star Rating on Guest Accommodation Establishments' Expenditures. A Case of Kigali City

This study examined the insights of guest accommodation establishments' clients on the implications of mandatory star rating of such establishments in terms of the standard of amenities and facilities.The study population was comprised of 1100 guests of star rated guest accommodation establishments in Kigali city from whom 293 were sampled to participate in the study using sample random sampling technique and questionnaires were used to collect data.The key findings were the following: Very many guests perceived the physical structure of star rated accommodations establishments to be in good condition and furnishings were liked by many clients.Guest rooms, guest cloakrooms, bathrooms, public areas and recreation facilities, were well maintained as from many guests point of view.Very many guests highly appreciated food service in star rated guest accommodation establishments.Many guests of star rated accommodation establishments perceived safety and security in star rated guest accommodation establishments in Kigali city as satisfactory.The attractiveness of the area surrounding star rated accommodation establishments was highly admired by many guests.Many guests perceived the provision of facilities for disabled people in star rated guest accommodation establishments as being just fairly provided.As far as the provision of shopping facilities in star rated accommodation establishments is concerned, a big number of guests appreciated their provision.The provision of baby siting facilities is either poorly or just fairly provided and provision of shoe shine facilities in star rated guest accommodation establishments as being either poorly or fairly provided.Basing on the findings, it was concluded that the amenities and facilities of star rated guest accommodation establishments are appreciated by guests with exception of a few.