The Role of Artificial Intelligence in Modern Marketing: Applications, Challenges, and Opportunities

The rapid evolution of Artificial Intelligence (AI) technologies has transformed marketing practices across industries, enabling brands to enhance customer experiences, improve decision-making, and optimize operational efficiencies. This paper provides a comprehensive analysis of the current applications of AI in marketing, examines the challenges businesses face in its adoption, and identifies emerging opportunities. Through an exploration of AI tools such as machine learning, predictive analytics, natural language processing (NLP), and chatbots, the paper underscores the strategic significance of AI in achieving personalized marketing, real-time decision-making, and customer engagement. Additionally, the ethical implications and future trends of AI-driven marketing are discussed to guide marketers in navigating the evolving landscape.

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Publication Details

Published
2025-01-01
DOI
https://doi.org/10.34293/icaicm-25.ch015
Primary Topic
Impact of AI and Big Data on Business and Society
Type
article
Field-Weighted Citation Impact
0.00
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article

The Role of Artificial Intelligence in Modern Marketing: Applications, Challenges, and Opportunities

N. Vivek, I. Grace Julia
Impact of AI and Big Data on Business and Society
article

The Role of Artificial Intelligence in Modern Marketing: Applications, Challenges, and Opportunities

N. Vivek, I. Grace Julia
article en

Abstract

The rapid evolution of Artificial Intelligence (AI) technologies has transformed marketing practices across industries, enabling brands to enhance customer experiences, improve decision-making, and optimize operational efficiencies. This paper provides a comprehensive analysis of the current applications of AI in marketing, examines the challenges businesses face in its adoption, and identifies emerging opportunities. Through an exploration of AI tools such as machine learning, predictive analytics, natural language processing (NLP), and chatbots, the paper underscores the strategic significance of AI in achieving personalized marketing, real-time decision-making, and customer engagement. Additionally, the ethical implications and future trends of AI-driven marketing are discussed to guide marketers in navigating the evolving landscape.

American College, Madurai (IN)
Openalex Percentile: Top 94%
Impact of AI and Big Data on Business and Society
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