Artificial intelligence and emotional intelligence in the workplace: Their roles and effects for industry 4.O

Automation and digitization are the key components of Industry 4.0, which is also considered to as the fourth industrial based revolution, but more significantly, it is a turbulent, unpredictable, and unsettling time. People are always reluctant and resistant when industry adopts new technology or automation because they are afraid of change. Change is inevitable, but what matters is how well we can adapt to it. Only those businesses who can foresee changes in the future and plan accordingly will endure and develop throughout time. Although every division of an organization will be affected by industry 4.0, the influence on human resources will be the greatest. Massive benefits of the fourth industrial revolution include a more individualized job-searching experience for prospects. The ability to identify, understand, regulate, and utilize one's own emotions as well as those of those around one can be defined as Emotional Intelligence (EI). EI is an important interpersonal communication ability that has gained interest in a variety of fields, including the workplace. Artificial intelligence is a field that combines large datasets and computer science to make problem solving easier. As we enter the industry 4.0 of automation through robotics, artificial intelligence (AI) will immediately have an impact on jobs in several industries. The purpose of this paper is to investigate the potential impact that artificial intelligence (AI) and emotional intelligence (EI) may have on workers' experiences at work., as well as the influence of EI on improving the workforce for Industry 4.0. Finally, we discuss the effects of AI and EI in the workplace of Industry 4.0.