Revolutionizing Marketing: Harnessing Artificial Intelligence for Enhanced Customer Engagement and Insights
The actual marketing landscape is artificial intelligence (AI) technologies and their revolutionary impacts. The paper looks into the potential impacts that AI would have over marketing strategies, especially with respect to customer engagement and the extraction of marketing-relevant insights in President Ramon Magsaysay State University. AI has really brought a great revolution in understanding the target audience and acting as a facilitator for the interaction of the marketers with them. Using big data, AI-generated algorithms will be able to delve much deeper into the patterns of consumer behavior, preferences, and sentiment and therefore shall render a better and more accurate result. It enabled the marketers to fine-tune messages and offerings with laser-sharp focus, engendering deeper connections and resonance with the customer. One area AI really has the potential to shine in is personalized marketing. Sophistic Create ultra-personalized experiences for each consumer by leveraging powerful machine learning algorithms from Sophistic to reach relevant content, product recommendations, and offers in real time. With that in mind, customer satisfaction is improved, and there are better results in terms of higher conversion rates and customer loyalty. The customer service interactions, with the use of AI chatbots and virtual assistants, are completely novel. The real-time responses by either virtual assistants or chatbots can sometimes preempt service requirements by customers, answering questions instantly—all bound to heighten the customer experience and satisfaction.
Authors
- Juan A. Asuncion
Institutions
- President Ramon Magsaysay State University (PH)
Publication Details
- Published
- 2024-11-23
- DOI
- https://doi.org/10.1109/icicat62666.2024.10922912
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00