Evaluating Stakeholder Theory in Public Good Delivery: The Role of Social Responsibility, Innovation, and Citizen Satisfaction through Structural Equation Modeling

The research examined how the governments satisfy social responsibility efforts towards restorative adaptive social acceptance (ASA) as reflected in citizen satisfaction. This study examined how responsible governance in developing countries channels public goods delivery by promoting and supporting responsible innovation (RI) projects in institutions. The study adopted integrated attributed stakeholder theory (AST), by recruiting major policy stakeholders in the areas of academics, politics, and selected government institutions who are managers in a broad spectrum through an online survey. Data of the recruited 450 participants that reflects Ghanaian government stakeholders, represented 89% rate. Findings showed public goods delivery was statistically significant with government responsibility and RI but not stakeholder responsibility. Also, government responsibility and RI indicated strong effects on citizen satisfaction. However, stakeholder responsibility did not make a difference in this research findings. We recommend that, political leaders and central government adhere to acts of social responsibility, GR, AST, and RI, for their attention towards selfless delivery of social amenities, projects, and proactively improved stakeholder satisfaction through acts of social responsibility, specifically responsible innovation.