TELEPHONIC COMMUNICATION: A CASE STUDY ON SCENARIO-BASED TRAINING

Effective communication is vital to nursing, especially in healthcare settings where telephonicinteraction frequently functions as an essential instrument for emergency consultations, patient updates,and inter-professional exchanges. This case study examines a scenario-based training method designedto improve telephonic communication skills in final-year Bachelor of Science in Nursing (BSc Nursing)students. The training simulation replicated authentic healthcare scenarios, encompassing emergencyreporting, patient transfer coordination, and interactions with professionals, inside a controlled,immersive setting. Fifty students engaged in practice, organized into five groups to simulate ten uniquecommunication scenarios, with roles designated for callers, receivers, and observers.