Work-Life Balance Among Working Women: A Study with Reference to Service Industry

Purpose: This study investigates the issues surrounding work-life balance (WLB) and its relationship with job satisfaction (JS) among middle-level female employees in the service sector in Ahmedabad, India. Design/Methodology/Approach: Using purposive sampling, data were collected through a structured questionnaire. The study employs hierarchical cluster analysis to classify employees into high- and low-level WLB groups. Findings: The findings of the present study align with the job demands-resources (JDR) theory. The results reveal that higher levels of WLB correlate positively with greater JS. Among factors influencing WLB, family care ranked highest, followed by personal expectations. Research Implications: This study provides actionable insights for HR practitioners to develop gender-inclusive policies that enhance retention and employee satisfaction in the service sector.