Dynamics of delayed salary payments in Zambian local authorities: A case of Lusaka City Council

This study investigated the causes, repercussions, and potential solutions to delayed salary payments in local authorities in Zambia, focusing on the Lusaka City Council. The Systems Theory was used to analyze the delayed payment of salaries in local authorities. Employing a descriptive research design with a mixed-methods approach, data were collected from 81 randomly selected employees using interviews and semi-structured questionnaires. Quantitative data were analyzed using descriptive statistics in SPSS version 25, while qualitative data were examined through thematic analysis with NVivo. The findings revealed that 74% of employees experienced salary delays, with a statistically significant association between educational level and salary delays (p-value=0.001). Notably, 50% of diploma holders and 75% of bachelor's degree holders reported delays. The primary causes identified included poor financial management, inadequate funding, and inefficient revenue collection, alongside corruption and political interference. The study highlighted the emotional toll of delayed payments, with 96.3% of respondents facing financial difficulties, leading to stress, reduced work performance, and increased absenteeism. To address these issues, the study recommends enhancing revenue collection strategies, transitioning to electronic systems, and implementing robust financial controls. The findings provide contextually specific evidence that can inform policies aimed at improving salary disbursements in local authorities, ultimately enhancing employee well-being and organizational effectiveness.