Success Evaluation in Information Technology and Systems Projects: A Systematic Literature Review

The evaluation of project success is an activity of particular relevance for organizations, as it contributes to the continuous improvement of organizational performance and the achievement of results more efficiently and effectively. However, the literature shows that, despite several advances in tools, techniques, and processes, project success has not improved significantly. Based on a systematic literature review, this work aims to provide insights into how the success of Information Systems and Technology (IST) projects can be evaluated. Success evaluation activities are presented, and described at a which moment they can be carried out to evaluate success in the management of IST projects.