Human factors considerations for critical maintenance tasks and their effect on the transition to digital documentation: an exploratory expert survey

Digitised maintenance documentation will soon be the norm in aviation. Failure to correctly perform maintenance tasks may lead to aviation safety hazardous events. This article explores the views of aviation maintenance subject matter experts on errors affecting critical maintenance tasks and how views can inform transition to digitised documentation. This exploratory study offers a fresh view on human factors’ implications around critical maintenance tasks and their relation to digital documentation. A cross-sectional design method was utilised. Anonymous responses were collected with a mixed-methods questionnaire from convenience sample of participants from different aircraft maintenance and continuing airworthiness management organisations. Expert opinions of 25 aircraft maintenance and technical services engineers were recorded. All participants had personal experience with maintenance errors, where human factors attributed to these errors. They highlighted the lack of human factors’ awareness and the need to strengthen their contributory role in critical maintenance tasks. Participants’ views appeared divided in terms of challenges associated with digital documentation utilisation. Positive features emerged, such as critical maintenance tasks or duplicate/independent inspections’ highlighting, notes and warnings’ higher visibility, up-to-date documentation availability and better connectivity among activities. Negative themes concentrated on the tactile nature of paper and on the additional technology knowledge requirements.