Political Crowdsourcing: The Guidelines for Promoting Citizen Engagement and Digital Democracy in Thailand

Crowdsourcing is a participatory method where individuals collectively contribute to problem-solving, service delivery, innovation, and information generation through online activities. Many governments have recognized its potential in policymaking, policy deliberation, open innovation, and other platforms to enhance citizen engagement. Crowdsourcing techniques can improve public-sector efficiency and effectiveness by enhancing service quality, increasing citizen participation, and promoting public involvement in democratic processes. This article explores political crowdsourcing through online petitions and collective public opinions for improving public services via the Traffy Fondue platform of the Bangkok Metropolitan Administration. Additionally, it examines the crowdfunding efforts of the People’s Party of Thailand as a model of political crowdsourcing. The article also proposes guidelines for applying the concept of political crowdsourcing to promote citizen engagement and support the development of a digital democracy.