Relationship between Organizational Change, Competency, and Work-Family Conflict: The Mediating Role of CCUs Nurses' Organizational Citizenship Behavior

Organizational citizenship behavior improves critical care nurses competence while increases the work-family conflict, so hospitals need to pay attention to these issues especially during change. Aim: To assess the relationship between organizational change, competency, and work-family conflict: and the role of nurses’ organizational citizenship behavior as a mediating factor. Design: A descriptive correlational research design was used. Setting: The current study was conducted in critical care units during February and March 2024 at Sohag University Hospital at Sohag Al Gadida City. Sample: A convenient sample of all available nurses (150). Tools of data collection: There are four tools for data collection namely, Organizational change questionnaire, competency inventory, Work-family conflict scale, & organizational citizenship behavior scale Results: The results shows there is 68% females, 46% married, 44.7% technical institute, 75.3%, have one year to less than 5 of experience, and 43.3% under 25 years. There is 63.3% moderate level of organizational change, high levels 46.7% of nursing competency, 52.0% work-family conflict and 50.7% organizational citizenship behavior. Conclusion: Organizational citizenship behavior partially mediated the relationship between organizational change and nursing competency. Organizational citizenship behavior plays full mediation on the relationship between organizational change and work-family conflict. Recommendation: Provide training for nurses’ managers. Conferences should be held before change. Measurement of the current study variables levels among critical care nurses with reward for those maintain balanced levels. Provide flexibility in scheduling.