COMPARISON OF THE ORGANIZATION'S WORKING PROCEDURES WITH SIMILAR PRACTICES IN OTHER ORGANIZATIONS AND SET UP OF A SERVICE INDICATOR SYSTEM TO ASSESS LOCAL AND ZONAL PUBLIC INTEREST SERVICE PERFORMANCE

This article makes an innovative contribution on the integration of common processes in organizations that offer Services of Interest to the communities. The comparison of the working techniques of one organization with those of other organizations that have practices that are comparable might provide valuable insights for the development and innovation of the organization. The paper contains components of intraorganizational benchmarking, which pertains to the identification and determination of the manner in which various divisions or units within the organization collaborate with one another to discover methods that might improve the efficiency of service delivery. Doing interorganizational benchmarking, the primary goal is to align with best practices and identify areas for improvement. This is accomplished by comparing the practices of the company in question with those of other firms that are comparable in the area. In this article, the detailed coupling of working methods with the deployment of a robust service measuring system is discussed. In addition to highlighting the favorable results that were gained based on this study and the probability of putting it into practice, the authors suggest creating a model for the process of combining routine tasks, along with methods for maximizing their efficiency.