The Relationship of Nursing Services to the Level of Patient Satisfaction: Literature Review

Patient satisfaction is an indicator of the quality of the services we provide and patient satisfaction is an asset to get more patients or loyal patients. Patient satisfaction occurs when you can fulfill the patient's needs, desires, expectations. The quality of nursing services itself is seen from patient satisfaction with the services provided, satisfied or dissatisfied. Service quality is a concept of measuring service quality which consists of five dimensions, namely reliability (rehability), responsiveness (responsiveness), confidence or assurance (assurance), attention (empathy), and physical or tangible appearance (tangibles).The purpose of this study was to determine the relationship of nursing services to the level of patient satisfaction. The database search method uses Google Scholar which is limited from January 2019 to 2024 for 5 years by reviewing 10 journals. The results found in this literature review found that there are still many relationships between service quality and patient satisfaction levels.