Modeling and re-engineering of business processes of a company selling sushi-market products

The work is devoted to modeling and reengineering of business processes of a sushi market company. The object of the study covers business processes related to the purchase of ingredients, preparation of dishes, inventory management, customer service and delivery. The subject of the study is precisely the modeling and reengineering of processes, with a special emphasis on analyzing the current state, identifying problem aspects and implementing new solutions to increase efficiency. The purpose of this work is to develop optimized business process models based on reengineering, which will increase the efficiency of the company, reduce costs, improve product quality and service level. It was established that the business processes «Sushi market activities», namely its subprocesses «Order reception and processing», require reengineering, and the main drawback is the lack of order delivery. Measures were proposed to reengineer the business processes of a sushi market sales company aimed at implementing online order delivery services, namely, adding new business processes «Order Delivery» and establishing a connection between other business processes such as: «Dish Preparation», «Order Reception and Processing», «Financial Transactions». Measures were also proposed to implement a warehouse management system to control the quantity of products. IDEF0, IDEF3 diagrams were constructed for the «AS-IS» and «TO-BE» options, and their comparative analysis was performed. The proposed models have real practical significance, as they can be applied both in specific sushi markets and in similar food enterprises. The implementation of reengineering allows companies to increase their competitiveness, stabilize and strengthen profitability, and also meet modern consumer requirements and expectations