Cracking the Code: Unveiling the Impact of Dual Role Conflicts on Millennial Women's Performance

The growth of Indonesia's construction sector, particularly in state-owned enterprises like WIKA Group, presents significant challenges for millennial female employees, who must balance professional and domestic responsibilities.This study aims to uncover and understand the dynamics of female employees' performance at WIKA Group, focusing on the influence of dual role conflict and quality of work life, using job stress as a mediator and organizational commitment as both a mediator and a moderator.Total numbers (n) = 203 millennial female employees at WIKA Group, were taken as a sample, and a self-report questionnaire was applied.This research uses the structural equation modeling (SEM) technique for analysis.Findings reveal that work-family conflict negatively affects performance, with organizational commitment acting as a significant mediator ( = -.12,p<.001) and exerting an indirect effect (=.288, p<.001).However, job stress did not significantly mediate the relationship between dual role conflict and performance (indirect effect coefficient ( =0.014, p<.001).Additionally, organizational commitment moderates ( = -.37,p< .001) the relationship between quality of work life and performance (= .17;p <.001).These findings highlight the crucial role of organizational commitment in managing work-family conflict and improving the quality of work-life to enhance performance in the construction industry WIKA Group.