Design and Development of an Integrated Online Bus Ticketing System

Normally, bus tickets are purchased over respective counter of the bus terminal. With the rapid growth of electronic commerce (E-Commerce), it’s emanate for this application to be designed and developed. The project addresses the design and development of an integrated online bus ticketing web and mobile application that will help both customers (passengers) and transport providers make ticket sales or purchases. The application will include ticket cancellation, ticket postponement and generation of a report on the end of the management. The Customers will have an option of printing out their ticket or not as they will be having it on a phone and downloaded as evidence of their ticket purchase. This project also addresses the problems such as illegal bus operations, long wait to purchase a bus ticket, unsafe environment and many more. The project studies some issues on implementation and also recommendations on how Online Bus Ticketing System web application can take place effectively. This project also recommends a Decision Support System where it provides reliable choices to a customer to make decision. This project includes the development of a prototype an integrated Online Bus Ticketing System web application to support the research objective. This application will assist in future development that would support a fully integrated system that links staff of the bus company to customers, other mode of transport providers, and to government agencies. Dart (flutter) and firebase (database) are the programming tools used in development of this research project.