126 Developing a triage RAG tool to standardise the triage of referrals received by the palliative care team in the hospital setting

<h3>Background</h3> During 2022 we realised that we needed to standardise our approach to managing the referrals received to the specialist palliative care team in the acute hospital trust. This was something that had been highlighted in our previous CQC inspection and we understood the importance of assessing patients according to their acuity in a timely manner. Prior to the development of this tool there was no standardised way of triaging patients and often there would be variation in the responsiveness of the service. <h3>Aim of the triage RAG</h3> The purpose of this tool was to ensure we offered an equitable service to our patients across both of our hospital sites ensuring that those with the highest acuity had an urgent response time of 4 hours (red), those with moderate symptoms/concerns were seen in within 24 hours and those with low acuity were seen within 48 hours. <h3>Method</h3> The palliative care team worked together through our team meetings to review current literature and best practice. We devised the tool based on most common symptom presentations and most prevalent reasons for referral. We initially trialled this alongside our electronic referral form but we found that we also need a series of question prompts and therefore, this was added to our tool. The tool was trialled for an initial period of six months and following this the final version was presented at out Palliative and End of Life Steering group and subsequently adopted by the whole team. <h3>Results</h3> We are now able to monitor and report our triage times via our dashboard, we have a standardised way of prioriting our caseload and ensuring the right patients get the correct response from the acute specialist palliative care team, therefore improving patient outcomes.