A Public Sector Innovation in Strengthening Partnerships Between the National Telecommunications Commission and the Industry: Stakeholder Analysis for Empowerment and Sustainability

Beyond simply enabling people to communicate and collaborate, we leverage on the telecommunication, radio and broadcast industry as pivotal in driving economic growth, increasing access to education and learning, and as integral into our social lives. This study is aimed at determining and scoping of the industry stakeholder grounded on the mandate of the National Telecommunications Commission (NTC), principles of public sector innovation on stakeholder engagement and empowerment to strengthen an evidence-based and ensure an inclusive process. Utilizing the Open and Guided Inquiry and the Innovation Solution Approach, significant learnings from the results of the study yielded a comprehensive internal and external stakeholder maps in an ever changing landscape of telecommunications. The deep investigation also resulted into an analysis of stakeholder influence and impact levels into the quality of public services of the NTC. Stakeholder groups clustered in the study indicate that all stakeholder groups have high degree of interest of which the highest is 10. In fact, the non-government organizations with the highest degree of interest is at 8.8; followed by the business entities at 8.6; the people (individual consumers) at 8.0 and the Government, Department of Information and Communication Technology (DICT) and NTC, at low high of 6.8. In terms of the degree of influence, the non-government organizations with the highest degree at 8.8; followed by the business entities at 7.8; the people (individual consumers) at 7.8 and the Government (DICT and NTC) at only a medium level of 5.6. It is therefore strongly recommended that further studies will be conducted or policy and process reforms to increase the degree of influence of governments and the relevant public sector organizations with the telecommunications industry operating in volatile, uncertain, complex and ambiguous contexts and need to contend with a variety of challenges. The study highligjtsthe need for innovative regulatory suport, effective stakeholder engagement, and consumer empowerment to improve telecommunications research and development in the Philippines.