The Remote Work Puzzle: Unravelling Key Factors in Employee Retention

Employee retention in remote work settings is influenced by various workplace dynamics, particularly within fast-evolving industries like technology. This study investigates how non-financial factors, specifically work hours, conflict resolution, and peer acknowledgment, impact employee retention in the context of remote work within Klang Valley’s technology sector, Malaysia. Using a quantitative approach, data were collected from 104 non-managerial employee and analysed through Smart PLS, the findings reveal that conflict resolution and peer acknowledgment significantly enhance employee retention, whereas work hours show no notable effect. This insight can guide organizations in crafting effective remote work policies to boost employee satisfaction and commitment, contributing to the broader understanding of retention strategies in remote work environments.