The Enhancing System Thinking and Teamwork Through LEGO® SERIOUS PLAY®: a Case Study in Knowledge and Innovation Management

This study investigated the application of LEGO® SERIOUS PLAY® (LSP) methodology to enhance learning outcomes in the Knowledge and Innovation Management (KIM) program at Chiang Mai University. LSP is a hands-on, interactive methodology where participants use LEGO® bricks to construct three-dimensional models that visually represent abstract concepts, interdependencies, and dynamic challenges. As a critical component of KIM education, system thinking and teamwork are essential skills for navigating the complexities of interdisciplinary innovation. LSP was integrated into the curriculum to provide students with a tool to construct models that visualize interdependencies within smart cities, bridging theoretical knowledge and practical problem-solving. The study’s findings, derived from pre-session and post-session surveys, peer evaluations, and reflective exercises, demonstrate significant improvements in system thinking, with students adopting holistic perspectives to address dynamic challenges. By fostering engagement, critical thinking, and collaborative learning, LSP proved to be a powerful methodology in interdisciplinary education. Enhanced teamwork skills were also reported as participants engaged in collaborative tasks that emphasized creativity, communication, and shared decision-making. LSP's metaphorical modeling minimized communication barriers, facilitating equitable participation across diverse learner groups. While LSP is not the sole instrument for achieving knowledge and innovation management, it complements other creativity tools and methods by providing an experiential learning approach that bridges theoretical knowledge and practical application. By promoting active engagement and critical thinking, LSP serves as a transformative educational tool for preparing students for innovation-driven environments. Challenges such as initial learning curves and time constraints were identified, with recommendations for session optimization to enhance outcomes. These results underline LSP's potential for broader application across fields that require system-oriented thinking and interdisciplinary collaboration. Future research should explore its scalability and long-term impact on skill development within KIM and related fields.