Human-centric technologies: domestic experience of implementation (part 1)

Relevance. The conditions of the new reality determine the solution of the task of updating not only the essence of economic concepts, but also the trajectories of management activities to preserve the stability and safety of the functioning of business entities. The establishment of a person as a leading subject of economic interactions is of particular interest in changing the paradigm of the personnel management process. The purpose is conducting an analysis of domestic experience in the introduction of human-centered technologies to determine the options for its application by micro-entities of the economy. The objectives are to explore the experience of companies using human‒centered technologies in order to develop in the future an author's technology to ensure the stability and safety of ITU operations through the implementation of algorithms embedded in the TST. Methodology. In the course of the research, an integrated approach has been applied, which allows for a fullfledged / multifactorial study of the object and is a form of manifestation of a systematic approach. Results. The process of introducing CTT in varying degrees of implementation is presented on the example of large domestic enterprises. The experience of Sberbank PJSC, Gazpromneft PJSC, and Rosatom State Corporation is reviewed. It is shown that each subject is at a different stage of the implementation of TST – from the preparatory stage related to the choice of strategy and training of employees involved in the process of innovation, to the expansion of the scale of technology implementation along the trajectory of "the internal culture of the organization as a basis for including TST in the processes of interactions with customers / consumers of services." Conclusions. The market players' bet on the introduction of TST is mainly placed on large and financially secure organizations. At the same time, modern authors argue that the ITU is becoming the driver of the economy in the regions to a greater extent. The author has developed an algorithm for introducing CT into ITU practice and will be presented in subsequent publications.