Exploring Healthcare Professionals’ Perspectives on Electronic Medical Records: A Qualitative Study

Electronic Medical Records (EMRs) have the potential to enhance decision-making in the healthcare sector. However, healthcare providers encounter various challenges when using computer-based systems such as EMRs in clinical decision-making. This study explores healthcare professionals’ experiences with EMR usage through a qualitative approach. A total of 78 interviews were conducted, leading to the identification of four key themes: (1) healthcare professionals’ engagement with EMR systems, (2) job performance, (3) collaboration among healthcare professionals, and (4) quality of care and patient satisfaction. The findings provide valuable insights for researchers and practitioners, including policymakers, senior management, and information technology professionals, to inform strategies for optimising EMR implementation and adoption.