THE IMPACT OF ARTIFICIAL INTELLIGENCE TECHNOLOGIES ON ORGANIZATIONAL STRUCTURE AND BUSINESS PROCESSES

Artificial intelligence (AI) technologies are used in many forms throughout different organizations. These can include chatbots for customer interaction, recommendation services for business decisions, code or product design suggestions, detecting patterns of behavior or process flows, anomaly detection, and many other applications. Implementation of different AI technologies is related to companies process performance factors which have always the same goal of optimization under given constraints, and it brings novel ways in which companies may organize or reorganize jobs. Thus, AI technologies implementation have an impact on changing the existing business processes and impacting the positions and responsibilities of organizations employees. Since the AI technologies are increasingly present in today's business environment, this paper is focused on detecting the changes in organizational design, business processes and process management, due to AI technology implementation. The paper presents the analysis of how adoption of the AI technologies is changing organizations in these areas. Paper shows the discussion of recent published research papers on these topics, and highlights main implications.