A Comparative Study of WhatsApp and Telegram in Enhancing English Language Learning: A Case Study at the English Department, University of Benghazi, Suluq Campus

Abstract:This qualitative study compared the effectiveness of the instant messaging apps WhatsApp and Telegram in enhancing English language learning among students at the English Department of the University of Benghazi Suluq Campus in Libya. The research employed participant observation, focus group discussions, and individual interviews to gain insights into students’ experiences and perceptions of using these platforms. A total of 35 students from CALL, Teaching Language Skills, and Reading Comprehension classes participated in the study. The key findings revealed that both WhatsApp and Telegram contributed to increased engagement, motivation, and facilitation of collaborative learning. Students appreciated the convenience and accessibility offered by mobile access to course materials and discussions. However, differences emerged in user experiences, with WhatsApp perceived as more user-friendly while Telegram offered advanced features. Challenges included potential distractions, privacy concerns, and the need for digital literacy skills.The study highlights the potential of integrating instant messaging apps into computer-assisted language learning while considering individual preferences, implementing guidelines, and providing digital literacy support. Recommendations for future research include longitudinal studies, integration with other CALL tools, cross-cultural comparisons, quantitative/mixed methods designs, and exploration of alternative platforms. The findings contribute to the growing literature on technology-enhanced language education and offer insights for educators seeking to effectively leverage instant messaging apps in their teaching practices.