Study and Role of The Impact of Information Technology Tools on Knowledge Management Performance in Commercial Banks

Objective: The purpose of the study is to evaluate the impact of information technology tools on the implementation of knowledge management in Tejarat Bank. Method: The research method was a correlational survey and applied in terms of purpose, which was conducted based on the opinions of 75 experts from Tejarat Bank. The data collection tool was a 34-question questionnaire that was analyzed with SPSS20 statistical software. For data analysis, descriptive-inferential statistics with one-sample T-test were used. Findings: There is a significant relationship between information technology tools in knowledge production and acquisition, storage and processing, sharing and application of knowledge. Conclusion: The use of information technology tools such as office automation, the Internet, suggestion systems, e-mail and video conferencing, and others, is effective in better implementation of the knowledge management process.