Adoption Level of AI Conversational Systems by Governments in Nigeria towards Reducing Inequality to Information Access

Access to relevant information is very crucial to reducing inequality and artificial intelligence (AI) conversational systems are among the technologies that can be used in bridging the digital divide common in developing nations. Chatbots, which are a form of conversational systems have been used in the provision of various forms of services in many nations, but their usage in the provision of services rendered by the government is limited and sometimes, non-existent. This paper investigated the adoption level of this technology by the different levels of government in Nigeria. The official websites of the various governments were searched for text and speech-controlled AI conversational systems. The results revealed that AI chatting systems are not generally available. Consequently, towards attaining SDG goal 10, the adoption of AI chat systems by governments at all levels is of paramount importance to reach the underserved and the unreached for service access.