FBE Ubaya students' use of ULS in the perspective of the UTAUT model

This study aims to analyze the factors influencing the intention and behavior of Business and Economics Faculty (FBE) students at Surabaya University in using the Ubaya Learning Space (ULS) based on the Unified Theory of Acceptance and Use of Technology (UTAUT) model. The UTAUT model, developed by Venkatesh et al., comprises four main variables: performance expectancy, effort expectancy, social influence, and facilitating conditions, as well as two dependent variables, behavioral intention and use behavior. Data was collected through questionnaires distributed to active 2021-2023 FBE UBAYA students who use ULS. Structural Equation Modeling (SEM) analysis using AMOS V23 was employed to analyze the data. The findings indicate that performance expectancy, effort expectancy, social influence, and facilitating conditions have a positive and significant impact on behavioral intention. Moreover, behavioral intention has a significant positive impact on use behavior. These findings are expected to provide insights for UBAYA in developing and improving the effectiveness of ULS as an adaptive online learning platform that meets the needs of students.

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Publication Details

Journal
Southeast Asian Journal of Service Management
Published
2025-03-15
DOI
https://doi.org/10.24123/seajsm.v212
Primary Topic
Education and Vocational Training
Type
article
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article

FBE Ubaya students' use of ULS in the perspective of the UTAUT model

Fitri Novika Widjaja, Veny Megawati, Calista Kurniawan, Muhammad Gunawan Wibisono
Southeast Asian Journal of Service Management
Education and Vocational Training
article

FBE Ubaya students' use of ULS in the perspective of the UTAUT model

Fitri Novika Widjaja, Veny Megawati, Calista Kurniawan, Muhammad Gunawan Wibisono
article en

Abstract

This study aims to analyze the factors influencing the intention and behavior of Business and Economics Faculty (FBE) students at Surabaya University in using the Ubaya Learning Space (ULS) based on the Unified Theory of Acceptance and Use of Technology (UTAUT) model. The UTAUT model, developed by Venkatesh et al., comprises four main variables: performance expectancy, effort expectancy, social influence, and facilitating conditions, as well as two dependent variables, behavioral intention and use behavior. Data was collected through questionnaires distributed to active 2021-2023 FBE UBAYA students who use ULS. Structural Equation Modeling (SEM) analysis using AMOS V23 was employed to analyze the data. The findings indicate that performance expectancy, effort expectancy, social influence, and facilitating conditions have a positive and significant impact on behavioral intention. Moreover, behavioral intention has a significant positive impact on use behavior. These findings are expected to provide insights for UBAYA in developing and improving the effectiveness of ULS as an adaptive online learning platform that meets the needs of students.

Southeast Asian Journal of Service ManagementVol. 2(1)
University of Surabaya (ID)
Openalex Percentile: Top 95%
Education and Vocational Training
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FBE Ubaya students' use of ULS in the perspective of the UTAUT model — Fitri Novika Widjaja, Veny Megawati, et al. · Southeast Asian Journal of Service Management (2025) | TGRS Research Map | TGRS