Enhancing Public Sector Performance: A Knowledge-Based Approach through Performance Prism Integration

Performance management in ministerial organizations is crucial for bureaucratic reform as mandated by PermenPANRB No. 89 of 2021. Current implementation challenges include lack of correlation between performance indicators, poor alignment with stakeholder requirements, and preference for administrative over impact-oriented assessment. This study proposes integrating Knowledge Base Performance Management System (KBPMS) with Performance Prism for ministerial organizations. KBPMS offers strategy-driven management with organized indicator establishment using Analytical Hierarchy Process, while Performance Prism provides a holistic perspective incorporating stakeholder satisfaction and contributions. Using descriptive exploratory methodology with qualitative approaches (observation, interviews, FGDs), research conducted at the National Directorate of Digital Infrastructure (NDID) within the Ministry of Communication and Digital revealed a performance system focused on administrative indicators but lacking strategic and stakeholder alignment. The study recommends merging these approaches through the Integrated Stakeholder & Knowledge-Based Performance Framework (ISKPF), combining strategic and operational views to enhance performance management efficacy. This integration can better align indicators with stakeholder needs, enable contribution-based evaluation, and promote continuous improvement. Implementation through incremental pilot projects is recommended before wider deployment to evaluate efficacy in the ministerial context.