Digital Public Services for Refugees: An Evaluation of Blockchain Applications in Jordan

Introduction: The ongoing refugee crisis has created the importance of innovative solutions in providing services to the displaced people. Exploring the potentiality of blockchain technologies, the government and humanitarian organisations provide digital public services to refugees. This system provides a secure and decentralised transaction process of information that makes this blockchain system more attractive to refugees. Objectives: The purpose of the study is to generate an interpretive concept about the usage of Blockchain in Digital Public service generation within Jordan. Methods: The study has followed a primary quantitative method of data analysis along with the secondary qualitative style of the same simultaneously to interconnect the two sets of data. Intending to develop an idea about the opinions of digital public service workers who reside in Jordan, the researcher has selected 71 such participants. A set of 16 close-ended questions, consisting of 3 demographic questions and 13 Likert scale-based questions are asked in the survey to these participants through the means of Google Form. Depending on their responses, an IBM SPSS-based primary analysis is done. Along with the primary quantitative study, the researcher focused on developing a secondary qualitative study that provides a chance to elaborately describe the existing theoretical frameworks related to Blockchain developed in the already existing journals. Results: The public acceptance rate of technology impacts the level of readiness for Jordan-oriented digital public services. The refugees residing in Jordan are typically impacted due to these inclusions of technology on the basis of AI and digital inclusions in each procedure. Conclusions: The ongoing wars and geopolitical turmoils are the main reasons behind the surge of refugee problems in the regions of the Middle East. Blockchain technology is opening up new opportunities for these refugees in their inclusion within different problematic digitally organised public services. This study would provide future researchers a chance to elaborately interpret the opinions of the Jordan refugees about the significance of Blockchain-based digital public services in their lives.