Legal Perspectives on Consumer Protection and Overclaims in Skincare Products during the Cancel Culture Era

Consumer protection has been enforced through the regulation set forth in Law No. 8 of 1999 on Consumer Protection (UUPK). Skincare in Indonesia has experienced rapid growth in recent years, alongside an increase in public awareness of the importance of self-care. However, this rapid growth has also brought about new challenges, particularly related to the phenomenon of overclaim in skincare. Overclaim refers to exaggerated claims about a product or service to attract consumers. This can lead to uncertainty among consumers and potentially undermine trust in skincare products. This study aims to identify this phenomenon, analyze its impact on the market and consumers, and evaluate the effectiveness of existing regulations to enhance transparency and trust in the skincare industry in Indonesia. The research is conducted using normative legal research methods, with a legislative approach, and is analyzed descriptively. It is expected that the findings of this study will provide insights for the Indonesian public and minimize the actions of skincare owners engaging in overclaim practices.

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Publication Details

Journal
Jurnal Relasi Publik
Published
2025-03-14
DOI
https://doi.org/10.59581/jrp-widyakarya.v3i1.4820
Primary Topic
Consumer Perception and Purchasing Behavior
Type
article
Field-Weighted Citation Impact
0.00
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article

Legal Perspectives on Consumer Protection and Overclaims in Skincare Products during the Cancel Culture Era

Astrid Dyah Ernanda, Masayu Putri Salsabila, Naifa Naifa, Daiva Kirana Albitya
Jurnal Relasi Publik
Consumer Perception and Purchasing Behavior
article

Legal Perspectives on Consumer Protection and Overclaims in Skincare Products during the Cancel Culture Era

Astrid Dyah Ernanda, Masayu Putri Salsabila, Naifa Naifa, Daiva Kirana Albitya
article en

Abstract

Consumer protection has been enforced through the regulation set forth in Law No. 8 of 1999 on Consumer Protection (UUPK). Skincare in Indonesia has experienced rapid growth in recent years, alongside an increase in public awareness of the importance of self-care. However, this rapid growth has also brought about new challenges, particularly related to the phenomenon of overclaim in skincare. Overclaim refers to exaggerated claims about a product or service to attract consumers. This can lead to uncertainty among consumers and potentially undermine trust in skincare products. This study aims to identify this phenomenon, analyze its impact on the market and consumers, and evaluate the effectiveness of existing regulations to enhance transparency and trust in the skincare industry in Indonesia. The research is conducted using normative legal research methods, with a legislative approach, and is analyzed descriptively. It is expected that the findings of this study will provide insights for the Indonesian public and minimize the actions of skincare owners engaging in overclaim practices.

Jurnal Relasi PublikVol. 3(1)
Padjadjaran University (ID)
Openalex Percentile: Top 95%
Consumer Perception and Purchasing Behavior
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