Strategic Prioritization of Human Resource Performance Indicators in Power Plants: A Hybrid MCDM Approach Applied to the Nowshahr Combined Cycle Power Plant

In an increasingly competitive energy sector, the strategic utilization of human resources is paramount to achieving sustainable competitive advantage.The alignment between human resource management (HRM) and strategic objectives plays a critical role in enhancing organizational performance, particularly in power plant operations.This study aims to prioritize human resource performance indicators within the context of power plants by employing a hybrid multi-criteria decision-making (MCDM) approach.Through a comprehensive literature review, the key evaluation criteria-preparation, implementation, and evaluation-were identified.A mixedmethod research design was adopted, integrating the Delphi method for expert consensus with a fuzzy Analytic Hierarchy Process (AHP)-Complex Proportional Assessment (COPRAS) approach for quantitative analysis.The study was conducted as an applied case study, with data collected from 15 senior experts and managers at the Nowshahr Combined Cycle Power Plant.Findings indicate that among the main criteria, the implementation dimension was assigned the highest priority, with a final weight of 0.418.Within this category, the training system emerged as the most influential sub-criterion, receiving a weight of 0.1154.Additionally, continuous performance measurement was identified as the most effective strategy for sustaining workforce efficiency.The proposed methodology provides a systematic framework for decision-makers in the energy sector to enhance human resource performance from a strategic perspective, thereby improving overall operational effectiveness.