How Destination Value and Tourist Engagement in Destination Image Affect Tourist Loyalty

Research Originality: There is only a limited amount of empirical research that examines how the post-visit destination image is shaped by tourist experiences with perceived high destination value and its impact on tourist loyalty within the context of ecotourism.Research Objectives: The aim is to understand the role of perceived value and tourist engagement in the post-visit destination image concerning tourist loyalty within the context of ecotourism.Research Methods: A cross-sectional research design was used and a sample of 326 travelers was drawn from an unknown pool of customers. The analysis method used in this study utilizes SEM.Empirical Results: Destination value directly influences both tourist engagement and loyalty. Additionally, tourist engagement directly affects tourist loyalty; however, it does not mediate between destination image and tourist loyalty.Implications: The results suggest several practical implications for destination managers, who should focus more on the ecotourism context when designing visitor experiences as a source of sustainable information, as well as for governments and nonprofit organizations aiming to promote ecotourism.JEL Classification: M30, M31, M310How to Cite:Djatola, H. R., Hilal, N., & Sutomo, M. (2025). How Destination Value and Tourist Engagement Image Affect Tourist Loyalty? Etikonomi, 24(1), 97 – 118. https://doi.org/10.15408/etk.v24i1.34698.

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Journal
ETIKONOMI
Published
2025-03-09
DOI
https://doi.org/10.15408/etk.v24i1.34698
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
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article

How Destination Value and Tourist Engagement in Destination Image Affect Tourist Loyalty

Nur Hilal, Hariyanto R. Djatola, Maskuri Sutomo
ETIKONOMI
Customer Service Quality and Loyalty
article

How Destination Value and Tourist Engagement in Destination Image Affect Tourist Loyalty

Nur Hilal, Hariyanto R. Djatola, Maskuri Sutomo
article en

Abstract

Research Originality: There is only a limited amount of empirical research that examines how the post-visit destination image is shaped by tourist experiences with perceived high destination value and its impact on tourist loyalty within the context of ecotourism.Research Objectives: The aim is to understand the role of perceived value and tourist engagement in the post-visit destination image concerning tourist loyalty within the context of ecotourism.Research Methods: A cross-sectional research design was used and a sample of 326 travelers was drawn from an unknown pool of customers. The analysis method used in this study utilizes SEM.Empirical Results: Destination value directly influences both tourist engagement and loyalty. Additionally, tourist engagement directly affects tourist loyalty; however, it does not mediate between destination image and tourist loyalty.Implications: The results suggest several practical implications for destination managers, who should focus more on the ecotourism context when designing visitor experiences as a source of sustainable information, as well as for governments and nonprofit organizations aiming to promote ecotourism.JEL Classification: M30, M31, M310How to Cite:Djatola, H. R., Hilal, N., & Sutomo, M. (2025). How Destination Value and Tourist Engagement Image Affect Tourist Loyalty? Etikonomi, 24(1), 97 – 118. https://doi.org/10.15408/etk.v24i1.34698.

ETIKONOMIVol. 24(1)
Universitas Sulawesi Tenggara (ID)
Openalex Percentile: Top 95%
Customer Service Quality and Loyalty
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How Destination Value and Tourist Engagement in Destination Image Affect Tourist Loyalty — Nur Hilal, Hariyanto R. Djatola, et al. · ETIKONOMI (2025) | TGRS Research Map | TGRS